At top33, your privacy is more than a legal obligation — it is part of our commitment to every member. This policy clearly explains how we collect, use, store, and protect your personal information.
Quick Summary: top33 only collects data that is strictly necessary, does not sell your information to third parties, and employs the highest level of encryption to protect every piece of information you provide to us.
This Privacy Policy is published by top33 ("we", "Platform") and applies to all users who register, browse, or use the services provided through the top33.win website and the official top33 mobile app.
We understand that your personal information is a trust you place in us. As such, top33 operates on the principles of responsible data processing — collecting only what is necessary, storing it securely, and using it solely for the stated purposes.
This Privacy Policy is to be read together with Terms and Conditions top33 and constitutes the entire agreement between you and the platform regarding the use of your personal data. By using the top33 platform, you agree to the terms set out in this document.
top33 complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards in our operations.
Top33 collects several categories of personal information depending on how you interact with our platform. Below is a summary of the data we may collect:
| Data Categories | Examples of Information | Requirements |
|---|---|---|
| Identity | Full name, date of birth, MyKad/passport number | Mandatory (KYC) |
| Contact | Phone number, email address | Mandatory |
| Finance | Bank account number, e-wallet details | Mandatory (Payment) |
| Technical | IP address, device type, web browser | Automatic |
| Usage | Game history, betting patterns, activity logs | Automatic |
| Preferences | Account settings, language preferences, communication preferences | Preferences |
We never collect sensitive information such as medical data, religious beliefs, or political views. Financial data such as credit card numbers is processed directly by certified third-party payment processors and is not stored on top33 servers.
Top33 collects your personal information through several different channels:
When you browse the top33 platform, our systems automatically record certain technical information using technologies such as cookies, tracking pixels, and server logs. This includes your IP address, device and browser type, pages visited, session duration, and general navigation patterns. This data is used solely to improve platform performance and user experience.
In some cases, top33 may receive information about you from trusted third parties such as identity verification service providers, payment processors, and fraud prevention agencies. This data is used solely to fulfil our compliance and security obligations.
Top33 uses your personal data only for lawful, transparent purposes that are directly related to the services we provide. The following are the primary purposes of our data processing:
Top33 will not use your data for any purpose other than those stated above without first obtaining your additional consent.
Top33 does not sell, rent, or transfer your personal information to third parties for their own marketing purposes. However, in the course of operating the platform, we may share your data with the following categories of third parties under limited and controlled circumstances:
This includes certified payment processors, identity verification service providers, security auditing firms, and technical infrastructure providers. All parties are bound by strict confidentiality agreements and are only permitted to use your data for purposes specified by top33.
Top33 may be required to disclose your information to law enforcement authorities, regulatory bodies, or enforcement agencies when mandated by law, court order, or for the purpose of preventing financial crimes including fraud and money laundering.
In the event of a merger, acquisition, or sale of business assets, your personal data may be transferred to the new entity. You will be notified in advance should any such change affect the way your data is managed.
In all cases of data sharing, top33 ensures that appropriate protections are in place and that your data is never used beyond the permitted scope.
Protecting your personal data is top33's highest priority. We continuously invest in the latest security infrastructure to ensure your information remains safe from unauthorized access, breaches, or misuse.
While we take all reasonable steps to protect your data, no system is 100% guaranteed. Should any security incident materially affect your data, top33 is committed to notifying you within the timeframe required by applicable law.
Top33 does not retain your personal data longer than necessary for the original purpose of collection, or as required by law. Data retention periods vary by type of information:
When data is no longer needed and there is no legal obligation to retain it, top33 will delete or anonymize that data securely and irreversibly.
As a top33 member and an individual whose personal data we process, you have the following rights under applicable data protection laws:
You have the right to request a copy of the personal data we hold about you at any time.
If any of your information is inaccurate or out of date, you have the right to request that we update it.
Under certain circumstances, you have the right to request the deletion of your data, subject to legal retention obligations.
You have the right to object to the processing of your data for direct marketing purposes at any time.
You have the right to receive your data in a structured, machine-readable format for transfer to another platform.
You may request that we restrict how we use your data under certain circumstances provided by law.
To exercise any of the above rights, contact the top33 privacy team via email at [email protected] with the subject line "Privacy Rights Request". We will process your request within 30 business days.
Top33 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you browse our website.
You can manage or disable cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of some areas of the top33 platform. For more information on managing cookies, refer to your web browser's guide.
Top33 is a platform exclusively for users aged 18 and above. We do not intentionally collect, store, or process personal data from any individual under the age of 18.
All prospective members are required to verify their age during the registration process. top33's KYC process is specifically designed to detect and prevent registration by underage individuals. Should top33 discover that personal data of a minor has been inadvertently collected, we will take immediate steps to delete that data and close the account in question.
If you believe that someone under the age of 18 has registered an account on the top33 platform, please contact us immediately at [email protected] so that appropriate action can be taken.
Top33 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform service improvements. Whenever we make material changes, we will:
Continued use of the top33 platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. If you disagree with the changes made, you have the right to close your account before the changes take effect by contacting our support team.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:
For requests that require identity verification, such as data access or data deletion requests, we may require additional verification documents to ensure the security of your account before processing the request.
Six layers of protection we use to keep your personal data safe at all times
Top33 operates in full compliance with Malaysia's Personal Data Protection Act 2010. Our entire data collection and processing workflow is designed to meet both local and international data protection standards.
All data transmitted and stored on the top33 platform is protected with 256-bit SSL and AES-256 encryption — the same standard used by leading banking and financial institutions worldwide.
Top33 has never and will never sell your personal information to advertisers or any third party. Your data is used solely for the purposes for which you gave consent when registering your account.
Through your top33 account settings, you can access, update, or request deletion of your personal data at any time. Your privacy rights are our priority, not merely a legal obligation.
Top33 staff may only access member data based on specific job requirements. All internal access to sensitive data is logged and periodically audited by our security team.
Top33 undergoes comprehensive security audits by independent security firms on a regular basis. This ensures our data protection systems remain up to date against the latest cyber threats.
Answers to the most frequently asked questions about privacy and data protection
Top33 safeguards your data with bank-grade encryption, a transparent privacy policy, and full commitment to your rights. Register now and enjoy a secure entertainment experience alongside over 500,000 Malaysian members who trust top33.